SHIPPING POLICIESSHIPPING: DOMESTIC & INTERNATIONAL
ON IN-STORE PURCHASES:
LOCAL COURIER DELIVERYWe have a very friendly local courier named Brian that delivers all of our packages within the City of London for us. There is a $7 charge associated with this service, and is perfect for those that find it difficult to get out to the store to pick things up in person. Brian is also happy to deliver large orders such as knitting machines to our customers. To arrange for local delivery for your item, mention you would like your purchase couriered to you at the time of your order and we’ll arrange everything for you! We can even arrange a special time of day or delivery date (coordinated with Brian’s availability) if our regular operating hours are not ideal. For online orders, be sure to select this option at Checkout.
OUTSIDE OF LONDONWe are
happy to ship out your order to you anywhere in Canada. For a shipping quote, we require a full mailing address, plus your complete order to best be able to determine weight and size of packaging. We only charge for shipping what Canada Post or our Courier Services charges us.
We are also happy to ship packages internationally. For this option, please contact us directly for a shipping estimate.
Of Note!Shipping rates are calculated based on package weight and dimensions. We have done our best to ensure multiple options are available. Oversized packages and orders to more remote locations may include additional charges. A staff member will reach out if this applies to your order. Thank you for your understanding.
Once your order has left our store, we are not responsible for shipping delays due to weather, postal delays, or customs issues. If you believe your tracked package may be lost, contact us and we will do ou best to help you navigate the courier’s tracking system.
If you selected an untracked shipping option, we regret that we are unable to help locate lost packages.
SHIPPING: DOMESTIC & INTERNATIONAL
Online Store Purchases:At checkout, you will be asked your preference as to how you would like to receive your order. You may pick up the order at the store’s physical address, request our local courier delivery service, or have the order shipped by courier.
Rates are as follows:
Curbside pick-up at the store, FREE!
Local Delivery Service – $7.00
Courier Delivery of your Parcel:
Amount of your order before tax:
$0.00 – $50.00 – $15.00.
$50.01 – $100.00 – $18.00
$100.01 – $150.00 – $20.00
$150.01 and over – FREE!Unfortunately, at this time, we are unable to offer shipping outside of Canada for purchase made through the online store. We will update these policies when this changes in the future. Thank you for your understanding.Of Note!Shipping rates are calculated based on package weight and dimensions. We have done our best to ensure multiple options are available. Oversized packages and orders to more remote locations may include additional charges. A staff member will reach out if this applies to your order. Thank you for your understanding.
Once your order has left our store, we are not responsible for shipping delays due to weather, postal delays, or customs issues. If you believe your tracked package may be lost, contact us and we will do ou best to help you navigate the courier’s tracking system.
If you selected an untracked shipping option, we regret that we are unable to help locate lost packages.
EXCHANGES & STORE CREDIT
**IN-STORE PURCHASES**We are happy to exchange merchandise or offer store credit (can be used on anything in the store and does not expire) for all
UNUSED yarn, notions, and accessories. Receipts must be presented for all merchandise.
Unused balls or skeins of yarn may be exchanged for any store merchandise. Conditions apply for yarn exchange (and return for store credit):
1. The yarn must be in original condition (labels affixed and skeins are not re-wound or re-skeined).
2. The yarn has not been exposed to pet hair or allergens (including cigarette smoke and strong perfumes) of any kind.
3. The yarn is currently stocked in the store.
4. The yarn was not purchased in a sale or on clearance.
There are no exchanges or store credits available on special order items (including all Berroco DropShip orders unless the yarn is one of our regular stock items).
Needles, notions, sets of needles, crochet hooks, and other accessories can be exchanged within TEN DAYS of purchase, and all packaging must be brand new in appearance.
We are unable to offer exchanges or returns of any kind on printed or digital material (pattern leaflets, books, or Ravelry downloads).
No refunds, exchanges, or store credit is available on special orders.
We will, of course, be happy to replace or exchange any items that are defective, based on manufacturer’s warranties.
EXCHANGES & STORE CREDIT**ONLINE PURCHASES**We are happy to exchange merchandise or offer store credit (can be used on anything in the store and does not expire) for all
UNUSED yarn, notions, and accessories. Receipts must be presented for all merchandise. If the merchandise cannot be presented in-person to the physical store location, the customer will be responsible for the shipping costs involved to return the merchandise.
Unused balls or skeins of yarn may be exchanged for any store merchandise. Conditions apply for yarn exchange (and return for store credit):
1. The yarn must be in original condition (labels affixed and skeins are not re-wound or re-skeined).
2. The yarn has not been exposed to pet hair or allergens (including cigarette smoke and strong perfumes) of any kind.
3. The yarn is currently stocked in the store.
4. The yarn was not purchased in a sale or on clearance.
There are no exchanges or store credits available on special order items (including all Berroco DropShip orders unless the yarn is one of our regular stock items).
Needles, notions, sets of needles, crochet hooks, and other accessories can be exchanged within TEN DAYS* of purchase, and all packaging must be brand new in appearance. (*London Yarns must be notified within 10 days of purchase if the intent is to return these items. At that time, arrangements will be made to facilitate the return or exchange).
We are unable to offer exchanges or returns of any kind on printed or digital material (pattern leaflets, books, or Ravelry downloads).
No refunds, exchanges, or store credit is available on special orders.
We will, of course, be happy to replace or exchange any items that are defective, based on manufacturer’s warranties. Shipping charges will be discussed on a per situation basis.
TERMS OF USE Welcome to London Yarns! These Terms of Use govern your use of our website. By accessing or using our website, you agree to comply with these terms. If you do not agree with any part of these terms, you may not use our website.
**1. Use of Website**
1.1. You must be 18 years of age or older to use our website. If you are under 18, you may use our website with the consent and supervision of a parent or legal guardian.
1.2. You may use our website for lawful purposes only. You agree not to use our website for any illegal or unauthorized purpose.
1.3. You agree not to interfere with the operation of our website or disrupt the website's servers or networks.
**2. Intellectual Property**
2.1. All content on our website, including text, graphics, logos, images, and software, is the property of London Yarns or its licensors and is protected by Canadian and international copyright laws.
2.2. You may not reproduce, distribute, modify, or create derivative works of any content from our website without prior written consent from London Yarns.
**3. Purchases and Transactions**
3.1. All purchases made through our website are subject to our London Yarns Sales Terms and Conditions.
3.2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
**4. Limitation of Liability**
4.1. To the fullest extent permitted by law, London Yarns shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website.
**5. Indemnification**
5.1. You agree to indemnify and hold harmless London Yarns and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of our website or violation of these Terms of Use.
**6. Governing Law**
6.1. These Terms of Use shall be governed by and construed in accordance with the laws of Ontario, Canada.
**7. Changes to Terms**
7.1. London Yarns reserves the right to update or modify these Terms of Use at any time without prior notice. Any changes will be effective immediately upon posting on our website.
**8. Contact Us**
8.1. If you have any questions or concerns about these Terms of Use, please contact us at: info@londonyarns.com.
Effective Date: May 25, 2026
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
PRIVACY POLICY**Our Commitment to Privacy**
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
**The Information We Collect**
This notice applies to all information collected or submitted on London Yarn’s website. On some pages, you make requests for information regarding our services. The types of personal information collected at these pages are:
Name
Email Address
Mailing Address
Phone Number
**The Way We Use Information**
We use the information you provide about yourself when placing a request to get back in contact with you. We do not share this information with outside parties. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
**Our Commitment to Data Security**
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
**How to Contact Us**
Should you have questions or concerns about these privacy policies, please email your questions to
info@londonyarns.com.
